Privacy Policy

Effective date: 17 March 2026

1. Introduction

Deans Grange Properties T/A PT Productions (Pty) Ltd (“we”, “us”, “our”) operates the website https://ptpro.co.za and provides video production, social media management, and content creation services (collectively, the “Service”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service. We are committed to transparency, data security, and compliance with applicable data protection legislation including the South African Protection of Personal Information Act (POPIA), the European Union’s General Data Protection Regulation (GDPR), and relevant United States state privacy laws.

By using our Service, you acknowledge that you have read and understood this Privacy Policy.

2. Responsible Party / Data Controller

For purposes of POPIA, we are the “responsible party.” For purposes of the GDPR, we are the “data controller.” The person accountable for ensuring compliance with this policy is:

Doug Foulkes — Creative Director

Email: [email protected]

Website: https://ptpro.co.za

3. Personal Information We Collect

We collect the following categories of personal information, depending on how you interact with our Service:

3.1 Information You Provide Directly

Full name
Email address
Phone number
Business name and role
Content and correspondence you share with us (e.g. via email, WhatsApp, or contact forms)

3.2 Information Collected Automatically (Usage Data)

When you visit our website, we may automatically collect:

IP address
Browser type and version
Pages visited and time spent on those pages
Referring website or source
Device type and operating system
Unique device identifiers and diagnostic data

3.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies (beacons, tags, and scripts) to collect and track information and to improve and analyse our Service. Types of cookies we use include:

Session Cookies — to operate our Service during your visit.
Preference Cookies — to remember your settings and preferences.
Security Cookies — for security and authentication purposes.
Analytics Cookies — to understand how visitors use our website (see Section 8).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4. Use of Artificial Intelligence (AI) Tools

We use artificial intelligence tools as part of our service delivery. This section explains how and why we use AI, and how it relates to your personal information.

4.1 How We Use AI

We may use third-party AI platforms to assist with:

Content strategy research and market analysis
Script development and copywriting assistance
Social media analytics interpretation and reporting
Administrative and operational tasks such as document drafting

4.2 Your Data and AI

We do not upload your personal information (such as your name, email, or contact details) to AI platforms unless it is strictly necessary for delivering the Service you have engaged us for and only with your knowledge.
Where client content (such as brand guidelines, publicly available website content, or approved marketing copy) is processed using AI tools, it is done to enhance the quality of our work on your behalf.
AI outputs are always reviewed, edited, and approved by a human before being delivered or published. AI is a tool we use; it does not make decisions on our behalf.

4.3 Third-Party AI Providers

The AI platforms we use are operated by third parties and are subject to their own privacy policies and data handling practices. We select AI tools that offer appropriate data protection measures. We do not use AI tools that retain or use your data for training purposes without explicit consent.

5. Lawful Basis for Processing

We process personal information only where we have a lawful basis to do so. Depending on the circumstances, the legal basis for our processing may include:

Consent — you have given us clear permission to process your personal information for a specific purpose.
Contract — processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal obligation — processing is necessary to comply with a legal obligation to which we are subject.
Legitimate interest — processing is necessary for our legitimate interests (such as improving our Service), provided those interests are not overridden by your rights and freedoms.

6. How We Use Your Information

We use your personal information for the following purposes:

To provide, maintain, and improve our Service
To communicate with you about your projects, account, or enquiries
To deliver content creation, video production, and social media management services
To send you service-related notifications
To analyse usage patterns and improve our website and offerings
To comply with legal obligations
To detect, prevent, and address technical issues or security threats

7. Sharing and Disclosure of Personal Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers — we may engage third-party companies and individuals to facilitate our Service (e.g. hosting providers, analytics services, scheduling tools, AI platforms). These parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements — we may disclose your personal information if required to do so by law, or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, prevent wrongdoing, protect the personal safety of users or the public, or protect against legal liability.
With Your Consent — we may share your information for any other purpose with your explicit consent.

8. Analytics

We may use third-party analytics services, including Google Analytics and Metricool, to monitor and analyse the use of our Service. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on. For more information on Google’s privacy practices, visit: https://policies.google.com/privacy.

9. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymise it.

10. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of South Africa where data protection laws may differ from those in your jurisdiction.

Where we transfer personal information outside of South Africa, we take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, POPIA (Section 72), and, where applicable, the GDPR (Chapter V). No transfer of your personal data will take place to an organisation or a country unless adequate safeguards are in place.

11. Your Rights

Depending on your location and the laws that apply to you, you may have some or all of the following rights regarding your personal information:

11.1 Under POPIA (South Africa)

The right to be notified that your personal information is being collected, or that it has been accessed or acquired by an unauthorised person
The right to request access to your personal information
The right to request correction or deletion of your personal information
The right to object to the processing of your personal information
The right to submit a complaint to the Information Regulator (South Africa)

Information Regulator (South Africa): https://inforegulator.org.za

11.2 Under the GDPR (European Union / EEA)

If you are located in the European Union or European Economic Area, you have additional rights under the GDPR, including:

The right of access to your personal data
The right to rectification of inaccurate personal data
The right to erasure (“right to be forgotten”)
The right to restrict processing
The right to data portability
The right to object to processing, including for direct marketing
The right not to be subject to automated decision-making, including profiling
The right to lodge a complaint with a supervisory authority in your EU/EEA member state

11.3 Under United States State Privacy Laws

If you are a resident of a US state with comprehensive privacy legislation (such as the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), or similar laws in Colorado, Connecticut, and other states), you may have rights including:

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt out of the sale or sharing of your personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights
The right to correct inaccurate personal information
The right to opt out of automated decision-making technology used in significant decisions

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by the applicable law.

12. Data Security

The security of your personal information is important to us. We use commercially reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

13. Children’s Privacy

Our Service is not directed at anyone under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you become aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our systems.

14. Links to Other Sites

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our Service after changes have been posted constitutes your acceptance of the revised policy.

16. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to report a concern about how your personal information is being handled, please contact us:

Doug Foulkes — Creative Director, PT Productions

Email: [email protected]

Website: https://ptpro.co.za

17. Supporting Documents

For further information about our data protection practices, please refer to our POPI PAIA Manual, available on request.

Applicable Legislation Referenced in This Policy

Protection of Personal Information Act, 2013 (POPIA) — South Africa
General Data Protection Regulation (GDPR) — European Union
California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA) — United States
Virginia Consumer Data Protection Act (VCDPA) — United States
Colorado Privacy Act (CPA) — United States
Connecticut Data Privacy Act (CTDPA) — United States